Carers in Pembrokeshire now have a new service, providing information and support to help them in their caring role.

Commissioned by Pembrokeshire County Council and Hywel Dda University Health Board, the service is provided by  Hafal Crossroads, an organization that has over 25 years’ experience of supporting Carers in Pembrokeshire. We recognise that each caring situation is unique and Carers have many different needs. Our friendly and experienced team understand what it’s like to be a Carer and can help you to cope with your caring role.

3 out of 5 of us will become a Carer at some point in our lives and, whether you need information, support or just someone to talk to, we are here for you.

Pembrokeshire Carers Information and Support Service is the first point of contact for Carers over the age of 18 and Carers registering with the service can access any, or all, of the following:

Carers Information Pack

This pack provides Carers with basic information about support and services available that might help them in their caring role.

Carers Gazette

A quarterly newsletter containing news, information and articles of interest to unpaid Carers.

Download the Spring 2018 issue of the Carers’ Gazette:

 Carers Emergency Back-up Scheme

A card designed to fit in a purse or pocket, containing a 24hr contact number, identifying the carrier as a Carer and alerting others to the fact that someone relies on them for care and support.

In the event of an accident or emergency, a call to the emergency response service will ensure that care support is provided at home until the Carer is able to return home or other arrangements can be made.

Carers Recognition Card

Available with or without the Emergency Care card, this card identifies the carrier as an unpaid Carer and allows them to access the Pembrokeshire Passport to Leisure scheme, which gives unpaid Carers a discount on activities on offer at all leisure centres in the county.

Carers Outreach Service

Face-to-face appointments can be arranged in the community or at home, for Carers who would like to discuss their situation with an experienced adviser who can provide information on a wide range of topics including:
Carers grants
Legal advice
Employment and training support
Community and Carers support groups
Carers Rights
and other services that may help Carers and their families.

Hafal Crossroads’ Pembrokeshire office has now moved to new premises.

We are now based at
37 Merlins Hill, Haverfordwest SA61 1PE

Our new drop-in centre for Carers is open 9am-5pm
Monday – Friday.
Call in for information, advice and a chance to talk to
someone who understands.

Telephone: 01437 611002


Carers’ Resources

For a wealth of resources providing help and advice for carers, visit the Carers UK website which includes information on:-
> getting practical support

> getting financial support

  • > maintaining your health and wellbeing.

Hafal has produced a number of resources for mental health carers including a “10 point plan”find out more here.

As a carer you may be eligible for benefits, including Carer’s Allowance. To get a benefits check, contact your local Citizens Advice Bureau (search for your local branch at For advice about benefits visit or contact Jobcentre Plus (find contact details at